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We used Bunches Direct for our wedding and the service, flowers, price and professionalism was nothing short of amazing. --- Charlotte,  Sydney, NSW                        Not only were the flowers amazingly beautiful at our wedding, but the presentation of the bridal bouquet was gorgeous!! --- Ruby,  Albury, NSW                        Everything was wonderful and perfect. Our guests loved the flowers and haven't stopped letting us know it! --- Ava,  Brisbane, QLD                        Fantastic customer service. Went out of their way to make us happy. --- Emily,  Bairnsdale, VIC                        Thanks so much for your efforts. All our guests commented how lovely the flowers were.  --- Emma,  Sydney, NSW                        Wanting save money we bought our flowers online and we were pleasantly surprised by the quality of flowers from Bunches Direct  --- Mia,  Casino, NSW                        We had a number of flower orders over the past few weeks for various events and I have to say the quality of the flowers is exceptional. --- Lily,  Central Coast, NSW                        Bunches Direct is extremely good value and the flowers are excellent! --- Chloe,  Bundaberg, QLD                        All of our guests commented about how blown away they were by the flowers, not just the quality but the beautiful fragrance --- Aly,  Brisbane, QLD                        We had our wedding on Saturday and we cannot speak highly enough about the wonderful flowers from Bunches Direct --- Cathy,  Ballina, NSW


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Policies & Proceedures

Please be advised of the following policies & proceedures:

*Should you have any questions with respect to these policies, do not hesitate to contact us.

Minimum Orders: Please note we are a bulk flower provider and require a minimum order of $100 before delivery! For this reason we cannot send out samples.

If you would like to make changes to an existing order, please note the following:

  • If it is more than 30 days from your delivery date, changes can be made
  • If changes are requested within 30-14 days from delivery date, a $100 administrative fee will apply
  • No changes can be made less than 14 days from the delivery date


Unpacking Procedures, Flower Preparation and Care Instructions:
Please remember that your order comes directly from our growers. Wholesale flowers are meant to be trimmed, clipped and generally swept clean.

PLEASE make sure someone is home at the time of delivery. Have your flowers sent to a location where someone will be available to accept the shipment immediately.

PLEASE verify your order upon delivery. When you receive your flowers, open the box and examine the contents carefully. Compare the shipment with your order confirmation to ensure everything is correct. If you have questions, please contact us immediately.

PLEASE avoid keeping your flowers in extreme temperatures. Bring your flowers inside immediately upon arrival. Maintain the storage area temperature at 3°C and 15°C if possible. Do not freeze! Avoid direct sunlight and drafts.


*It is important to keep flowers away from fruits, vegetables and/or plants which produce ethylene gas, which could cause your flowers to wilt prematurely.

Return Policy


Dissatisfied with the Quality of Flowers:

As our flowers come fresh from our growers, they are always fresh and beautiful. If the flowers you received are not up to your standards, please send a picture of all received product to your floral consultant at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 12 hours upon receipt of product. If we do not receive the digital pictures within 12 hours we will not be able to compensate you in any way, be it through product or a refund. Please note that all damaged flowers with the same name have to be pictured together. We’re sorry, but multiple pictures of a single damaged flower do not provide us with enough proof. In the case of a refund, we reserve the right to pickup the refunded product at the delivery location.

Product short shipped/not what ordered:

As our flowers come fresh from our growers, they are always fresh and beautiful once you have treated them accordingly. If the flowers you received are not what you ordered or are incomplete, please send a picture of the received flowers to your floral consultant at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  within 12 hours upon receipt of flowers with your order number. Our customer service representative will contact you as soon as possible to find the best solution for your particular situation. We’re here to help you make your occasion very special!

Please Note: Since flowers are a product of Mother Nature, the exact tones of flowers may vary to some degree. (Actual product may have some differences to the pictures shown on this website)


Custom Orders have to be placed through an operator to ensure details are recorded properly for our production center. We are not responsible for custom requests which have not been processed by an operator. (e.g - requests entered in delivery instructions field on order form)

Cancellation Policy:

You may cancel your order at any time. Due to the perishable nature of flowers, order size, production and supply arrangements as well as the work involved, the following cancellation fees will apply:

No fees up to 1 month prior to the initial delivery date.

50% of the total cost of product up to 7 days before the initial delivery date.

The full price of your order if you want to cancel within 7 days of the initial delivery date. While you may no longer feel like receiving flowers, you might want to consider donating them to an old-age home, veterans’ hospital or place of worship. We will then redirect the order upon your request.

A final note:  Not all rules are written in stone. Extraordinary circumstances call for extraordinary service and help. Please make us aware of any problem situation as soon as you humanly can! We’re here to help make your day special!